What forms of payment do you accept?
How will my items be shipped?
Do you ship outside the US?
Can I change, correct, or cancel my order?
What is your return policy?
What if there is damage or defects?
The product I want is sold out. Can you still help me?
Why should I sign up for the newsletter?
What will you do with my personal information?

What forms of payment do you accept?
We accept payment through PayPal only. You can use a credit card, your bank account, or your PayPal balance. You do not need to have a PayPal account to pay through PayPal. Transactions are secure and private.

You will receive a confirmation email from PayPal when your payment has been accepted and an email from From Sthlm when your order has been received.

How will my items be shipped?
From Sthlm uses USPS Priority Mail and UPS as standard. Parcel post may also be used on occasion.

All shipments are carefully inspected and packed to ensure that they arrive to you safely.

Shipping times are listed at the time of checkout and in the confirmation email you receive from From Sthlm.

P.O. Boxes are ok, though From Sthlm is not responsible for packages sent to P.O. Boxes or left at private residences that go lost or stolen.

Do you ship outside the US?
We ship to the US and abroad. Shipments outside the US may take 10 days or more. From Sthlm is not responsible for any shipments delayed in customs or for extra duties that may be levied. International shipments are not tracked or insured. From Sthlm’s responsibility for international shipments ends when the parcel is handed over to the shipping agent, so please be aware of your risks when ordering. We cannot refund or replace international orders that are lost or damaged in transit.

Can I change, correct, or cancel my order?
If you notice an error in any part of your order or need to cancel it after it has been submitted, please contact me immediately. Once a package has been shipped, we may not be able to redirect it. There is a $25 charge plus additional shipping fees should the packaged be returned and need to be resent.

Canceled orders will be refunded as long as you comply with our return policy.

What is your return policy?
We accept returns on all items except special ordered pieces, sale items, clothing and shoes. Returns must be sent to us within 14 days from our date of shipment, must be in their original condition and packaging, and be accompanied by original sales receipt or shipping invoice. Returns must be shipped via insured courier at your cost. The original shipping expense cannot be refunded or credited for exchange.

Refunds will be credited to your original form of payment through PayPal once the return has been received and inspected.

What if there is damage or defects?
It is very important to us that your item arrives with you safely and that it works as it should.

Please inspect the condition of the shipment on its arrival. If there is damage to the exterior box or if items arrive damaged, please document the incident with pictures and contact me as soon as possible within seven days.

For customers in the US, a replacement will be sent immediately once the damage has been verified. If no replacement is available, you will be refunded in full.

For customers outside of the US, please be aware of your risks when ordering. From Sthlm’s responsibility for all items ends when the parcel is handed over to the US shipping agent. We do our best to pack for safe transit, but international shipping can be very rough and unpredictable. We cannot refund or replace international orders that are lost or damaged in transit.

The item I want is sold out. Can you still help me?
Hopefully. From Sthlm operates in a unique way- we only sell a very limited number of products at a time, and in only very limited numbers. Products sell out quickly. However, if there is an item you’d like to buy from a previous month, or the currently featured products are sold out, email me at hello@fromsthlm.com. We’ll see what can be done.

Why should I sign up for the newsletter?
Why wouldn’t you? After all, we’re a different store every month. If you like what you see here at From Sthlm then you’ll want to be one of the first to know each month who our new designers are and which new products we’re bringing to you.

What do you do with my personal information?
From Sthlm will never sell, loan, rent or distribute any personal information to third parties under any circumstance.

We do not receive your personal payment information. That is secured through PayPal.

Your contact information will be used only in regards to orders that you have placed or correspondence that you have requested. If you signed up for our newsletter or expressed an interest in our products through an inquiry or a purchase, you are considered a friend of From Sthlm and will receive our monthly featured designer announcements.

For additional information, please read our Privacy Policy and Terms.